Privacy policy

1. Personal Information Collection
During the course of our service delivery, MISTRALE may collect personal information, including transaction history associated with your accounts. We track various transaction details and automatically collect data regarding your interaction with our services. This includes access times, device identifiers, operating systems, browser types, and IP addresses. Such information may be gathered either directly by MISTRALE or through external service providers. If you choose to provide additional personal details, especially during KYC processes, we will also log this data. It’s important to note that we only collect identifiable information with your explicit consent. Our platform uses Google Analytics; further details are available on their website along with their "Do Not Track" option.

2. Usage of Collected Information
MISTRALE and its representatives use the collected personal data solely to improve our website and services. The specific purposes for which your information may be utilized include:

* Website Maintenance: We rely on personal data to ensure that our services function properly.

* Service Enhancement: Your information plays a crucial role in improving the accessibility of our interface across various platforms.

* Legal Compliance: In certain jurisdictions, we are required to collect user information to adhere to KYC guidelines and anti-money laundering laws. This data is essential for supporting investigations.

* Asset Protection: We may access your information to verify your identity and secure account access, thus preventing fraudulent activities. Transaction data is also instrumental in detecting suspicious behavior to protect you from scams.

* Dispute Resolution: Your information can assist in resolving disputes and ensuring compliance with our agreements, thus protecting the interests of all users.

Data Retention Practices
MISTRALE is committed to retaining your information only for the time necessary to achieve the purposes outlined in this policy. We store data solely to fulfill legal obligations, resolve disputes, and enforce our agreements. Users have the right to request the deletion of their personal data, and we aim to comply with such requests in accordance with applicable laws and regulations. In certain cases, we may be required to retain your information for legal compliance.

3. Security Protocols
At MISTRALE, safeguarding your information is of utmost importance. We strictly prohibit unsolicited communications from third parties regarding their products or services. Your personal identification data will never be sold, traded, or leased to external entities. It’s vital to keep your account password secure and share it only with authorized individuals. While we implement numerous security measures to protect your data, we cannot guarantee that these protections will withstand all attempts by unauthorized parties to circumvent our privacy or security protocols using unforeseen or unlawful methods. Therefore, we do not provide any express or implied guarantees against such access.

4. Cookie Usage Policy
Cookies are small data files often containing an anonymous unique identifier. They are transmitted to your browser from the MISTRALE platform and stored on your device's hard drive. We use cookies to recognize your browser or device, understand your preferences, and deliver essential features and services. The purposes for which we use cookies include:

* Recognizing you at sign-in for service access

* Tracking your selected wallet addresses for an improved user experience

* Monitoring transaction initiation

* Preventing fraudulent activities

* Enhancing security measures

* Generating reports to evaluate and analyze our service performance

You can adjust your cookie settings via your browser’s preferences. Most browsers provide a "Help" section with guidance on blocking new cookies, receiving alerts about new cookies, disabling cookies entirely, and understanding cookie expiration. Disabling all cookies will prevent us and third-party vendors from sending cookies to your browser. However, please be aware that this may require you to reconfigure your preferences with each visit to our platform, and some features or services may not function properly.

6. Sharing Your Information
We may collaborate with third-party service providers who require access to personal information to assist in delivering our services. These providers are bound by this Policy and are permitted to use the information only according to our instructions. By using our services, you consent to our sharing and transferring your information to these contracted third parties. All information sharing will strictly follow the provisions outlined in this Policy. Notwithstanding any conflicting statements in this Policy, we reserve the right to retain or disclose your information if necessary to comply with laws, regulations, legal processes, or governmental requests; to ensure the safety of any individual; to address concerns regarding fraud, security, or technology; or to protect our rights or those of our users.

7. Compliance with Legal Obligations and Safety
Regardless of any conflicting provisions in this Policy, we may retain or disclose your information if we believe it necessary to comply with laws, regulations, legal proceedings, or government inquiries; to protect individuals; to address fraud, security, or technical issues; or to uphold the rights or property of MISTRALE or our users. However, this Policy does not limit any legal defenses or objections you may raise against a government request for your information.

8. Rights Concerning Your Information
In accordance with applicable regulations, you have several rights regarding your personal information, including but not limited to:

* Right to Access and Modify: You have the right to view and amend the personal information we have about you. A copy of your personal information can be requested at any time.

* Right to Correct: You can correct or update your personal information whenever necessary.

* Right to Erasure: If you choose to stop using our services and request the deletion of your data, you can ask for the permanent removal of your account. We will process such requests in compliance with applicable laws. Please note that in certain situations, we may be required to retain your information to meet legal obligations.

* Right to Restrict Processing: You can request that we limit the processing of your personal information. Even if processing is restricted, we may still store your information.

* Right to Object to Processing: You have the right to oppose our use of your personal information. This includes withdrawing consent for us to process it. If you wish to exercise this right, please contact us. You may also object to the processing of your data for marketing purposes by clicking the unsubscribe button or reaching out to us to stop all email communications.

* Right to Data Portability: You have the right to obtain your personal information in a "commonly used machine-readable format," enabling you to access and utilize your data across various services.

* Right to Lodge a Complaint: If you wish to exercise any of your rights, please contact us. Exceptions may apply; for instance, access to your personal information may be restricted if it would reveal information about another person or if we are legally prohibited from sharing that information. Furthermore, we may be required to retain certain data to operate our website and services or to comply with legal obligations, even if you withdraw your consent or delete your account. Such retained information will not be subject to erasure.

9. Policy Changes
We reserve the right to amend this policy at any time without prior notice. We recommend reviewing the policy periodically to stay informed about any updates. It is your responsibility to read it thoroughly and check for changes. By using our services, you signify your acceptance of this policy and the terms of service.